Privacy Policy
How Astar Mobility safeguards customer records, test ride reservations, Google authentication, and digital interactions at astarkerala.in.
1 Who We Are
A Star Green Energy Limited (trading as Astar) is an electric vehicle company incorporated under the Companies Act, 2013, operating regional flagship operations for Kerala at Ernakulam / Aluva Highway, Kerala.
We manufacture, assemble, and distribute electric scooters, e-rickshaws, lithium battery packs, lead-acid batteries, EV chargers, and genuine EV spare parts across Bharat. This portal (astarkerala.in) serves as our authorized regional platform.
2 Information We Collect
We collect personal details only when voluntarily submitted through our website forms or customer account portals:
- Contact & Test Ride Inquiries: Full name, email address, telephone number, district, and requested scooter model.
- Dealership & Partner Applications: Applicant name, business organization, proposed showroom city/district, contact phone, and commercial profile.
- Vehicle Booking Records: Order reference number, booking deposit transaction receipt, delivery touchpoint preferences, and customer profile details.
- Technical Web Analytics: Technical metadata automatically captured via secure web server logs, including browser type, operating system, IP address, and pages visited to ensure site stability and cybersecurity.
Zero Sensitive Card Data Storage: We do not store credit card, debit card, or net banking passwords on our servers. All financial transactions are handled securely through RBI-licensed banking gateways.
3 How We Use Your Information
Your information is utilized strictly for legitimate operational purposes:
- To respond promptly to product inquiries and provide regional Kerala showroom locations.
- To coordinate test ride appointments and schedule doorstep demonstrations.
- To process vehicle pre-bookings and dispatch official receipts and status updates.
- To evaluate and process authorized dealership and distributorship applications.
- To prevent fraudulent bookings and ensure the security of customer sessions.
We never use customer information for automated behavioral profiling, invasive ad-tracking networks, or external telemarketing resale.
4 How We Store & Protect Your Information
Information submitted through astarkerala.in is stored securely in encrypted databases hosted on our certified server infrastructure. Access is restricted exclusively to authorized operational personnel.
We retain customer data only as long as necessary to fulfill vehicle service obligations, warranty validation, or compliance with Indian legal requirements. If you wish to request the deletion of your personal records, contact us at adminev@astarkerala.in and your profile will be securely removed within 30 working days.
7 Third-Party Services
Our website integrates selected external services for user convenience:
- Google Identity & OAuth: Secure, one-tap customer login. Governed by Google's Privacy Policy.
- Google Maps: Used to display authorized Kerala showroom and service hub locations.
- WhatsApp Support: Direct messaging buttons initiate an encrypted chat on WhatsApp, subject to Meta's privacy terms once you leave the portal.
8 Your Privacy Rights
Under applicable Indian data protection principles, you hold the right to:
- Request a copy of the personal information we hold regarding your account.
- Request corrections or updates to inaccurate contact or delivery details.
- Request full deletion or deactivation of your registered profile.
- Withdraw consent at any time for direct communications.
To exercise any of these rights, email our team at adminev@astarkerala.in.
9 Children's Privacy
This website is intended for individuals of legal driving and contractual age (18 years and above). We do not knowingly collect personal details from minors. If you believe a minor has submitted information, notify us and we will delete it promptly.
10 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect technological improvements or legislative amendments. Revisions will be published on this page with an updated effective date. Continued use of astarkerala.in indicates acceptance of updated terms.